Data Privacy Policy
Effective Date: 20th March 2024
At Digi-volve Technologies Limited, we value your privacy and are committed to protecting your personal information. This Data Privacy Policy explains how we collect, use, and protect the data you provide when using our services, including our software platforms—Smart Duuka, Smart Serve POS, Smart School Manager—and other IT services.
1. Information We Collect
We may collect the following types of information:
- Personal Identifiable Information (PII): Name, email address, phone number, billing information, etc.
- Business Information: Company name, industry, VAT/tax details, and transaction data.
- Usage Data: IP address, browser type, operating system, and interaction logs for our web applications and services.
- Content Data: Files, messages, and other content provided via our platforms.
2. How We Use Your Information
We use collected data to:
- Provide, operate, and maintain our software and services.
- Process payments and manage subscriptions.
- Improve user experience and optimize system performance.
- Communicate updates, service notifications, and promotional content (only with consent).
- Support customer service and resolve technical issues.
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. However, we may share your information:
- With third-party service providers (e.g., payment gateways, analytics tools) under strict confidentiality agreements.
- When required by law or in response to legal processes.
- To protect the rights and safety of Digi-volve Technologies Limited and its users.
4. Data Retention
We retain your personal and business data:
- As long as your account is active or as necessary to provide services.
- For a reasonable period thereafter in compliance with legal, tax, and accounting requirements.
- You may request deletion of your data at any time, subject to legal retention obligations.
5. Data Security
We implement appropriate security measures to safeguard your data, including:
- Encrypted connections (SSL/TLS)
- Access controls and role-based permissions
- Secure server infrastructure
However, no system is completely secure; we encourage clients to follow best security practices as well.
6. Cookies and Tracking
Our platforms may use cookies and similar technologies to:
- Enhance user experience
- Analyze website traffic
- Provide customized content
You can manage or disable cookies through your browser settings.
7. User Rights
As a user, you have the right to:
- Access your personal data
- Correct or update inaccurate data
- Request deletion of your information
- Withdraw consent for non-essential processing
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Policy Updates
We reserve the right to update this Privacy Policy at any time. We will notify you of material changes via email or through a prominent notice on our website/platform.
10. Contact Us
For questions, requests, or concerns regarding your data:
📧 Email: [email protected]
📍 Company: Digi-volve Technologies Limited